Would your customers like more self-service access to account information?
Chances are very high that the answer is yes. Nuance Research reports that 2 out of 3 consumers prefer self-service over speaking to a customer service representative, and 72% of consumers have a more positive view of a company if it provides a mobile customer service application. The founder of Constellation Research echoes the importance, “Mobility provides a competitive advantage to organizations that have incorporated and embedded it into business processes. More than just another channel, mobility has earned its place as a mindset for not only the consumer world, but also the enterprise.”
Information Where Needed
Give your customers and employees the information they need when they need it, wherever they are. Integrating the data on your mainframe into your mobile customer applications and services is easier than you think. With GT Software’s Mobile Enablement, data and applications flow easily to and from your mainframe. This provides real time data and actionable information into your customers’ hands while returning real time updates back to your applications, when needed.
Mobile Access to Mainframe Applications
If your company’s operations reside on a mainframe, taking full advantage of mobile technologies can be cumbersome. Many mainframe users find it difficult to develop mainframe applications for mobile devices. It doesn’t have to be so hard. Similar to travel abroad with electronic devices, requiring a plug adapter to connect to foreign power sockets, the same is true with mobile-to-mainframe. GT Software’s Mobile Enablement is a lightweight, easy-to-use “adapter” featuring the Ivory® Service Architect™ that allows mobile apps to easily ‘plug into’ the mainframe using industry standards, like XML, SOAP, JSON and REST.